Billing FAQs

1. How can I change my billing address?

Please click this link to “Update My Billing Address”. Fill out the necessary sections and someone will get back to you within 2 days.

2. How can I find out what my current balance is?

Please click this link to “Request Balance/Confirm Payment”. Fill out the necessary sections and someone will get back to you within 2 days.

3. When do I pay my co-pay?

Co-payments are due at time of service.

4. When will I receive a bill?

Once your insurance claims have been processed by your insurance plan(s), a statement will be sent to you for any deductible, co-insurance, co-payment or other remaining balance not paid by your insurance plan(s)

5. Why did I receive more than one statement for my procedure?

If you were scheduled for a procedure, you would receive separate statements for the physician services (MNGI), facility fee (ASC's), and if monitored anesthesia care (MAC) is administered by an anesthesiologist and/or certified registered nurse anesthetist (CRNA) during your procedure, there will be additional charges billed by Community Anesthesia Professional. If a biopsy or tissue sample was needed, you could also receive a statement from the pathologist (Hospital Pathology Associates) and/or laboratory (Labcorp or Prometheus). This information was provided in the MNGI Financial Policy that was included in the scheduling packet that was forwarded to your prior to your procedure.  Please see the Business Office Tips section of our website for additional information.

6. What if I have a question regarding the outstanding balance on my statement?

If you have any questions, please contact our Business Office at 612-871-1145 (option 5) and your call will be directed to the appropriate Business Office Specialist who will be glad to assist you with your questions.

7. How can I pay my bill?

You can contact our Business Office at 612-871-1145 (option 5) to pay by check or credit card or click here to go to our online payment center where you can securely make an electronic payment from your checking account or with a Visa, MasterCard or Discover card.

8. Can I establish a payment plan?

If you are unable to pay your balance in full, you may contact our Business Office at 612-871-1145 (option 5) to establish a mutually agreeable, interest-free payment plan.

9. What if I need a copy of my statement?

Please click this link to “Request a Copy of My Statement”. Fill out the necessary sections and someone will get back to you within 2 days.

10. How can I find out if you received my payment?

Please click this link to “Request Balance/Confirm Payment”. Fill out the necessary sections and someone will get back to you within 2 days.

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