Patient Satisfaction

Minnesota Gastroenterology has formally assessed its patient satisfaction since 1995.

As part of our ongoing commitment to quality and service, MNGI patients complete a Patient Care Experience Survey to rate the following factors:

• Wait times
• Physician and staff courtesy, respect and sensitivity
• Physician thoroughness, carefulness and skill
• Time spent with the physician
• Quality of educational materials
• Understanding next steps

Patients with access to the Internet can complete the Patient Care Experience Survey online. Patients without Internet access can participate by completing a paper survey and returning it to us in a self-addressed, stamped envelope.

All information provided by our patients is reviewed by our Quality Department. Because our goal is to improve patients’ health care experience, we act promptly to implement patient suggestions and address identified problem areas. When MNGI physicians and employees are commended by patients, our managers use this feedback to commend and acknowledge exemplary service.